I was tasked with the mission to find a way to add a UNC link to a certain shared document, in a way that every user will be able to access it.
The easiest way I found, so far, is to add a default, read-only field to each issue, so whenever creating or working on an issue, the link is available.
Yes, it’s an overkill, but other options such as adding it to the menu bar seem to require too much research and development (and perhaps being affected by the next JIRA update).
Turns out adding a clickable UNC field is a bit tricky… since there is no such field type (UNC link), and writing UNC paths in text fields doesn’t make them clickable, i figured out the following eay:
- Add a URL field
- Set the default value to the document path, for example: file://servername/folder/subfolder/filename.doc
- Make it read-only using the behaviors plug-in.
- Use a bulk action to update the field for the relevant issues (since setting a default only affects newly created issues).
Simple, effective, and future proof (and yes, database space wasting… but it’s a price I’m happy to pay).
UPDATE: It works fine in IE 11, but doesn’t work in recent Chrome and FireFox versions due to their default security settings. See this KB article for more information.